Retail Case 03 · Independent Grocery
Seafood shrink containment
Ordering cadence and handling standards were rebuilt to stop recurring spoilage.
The Problem
Recurring spoilage and inconsistent freshness were reducing repeat purchase.
Root Cause Diagnosis
Order cadence ignored weekday demand volatility, handling drifted by shift, and inventory aged in premium positions.
What PRO Evaluated
Daily sell-through vs received weight, loss by species/form, hold-time discipline, markdown capture before quality breakpoints.
The Intervention
Tighter reorder windows, aging thresholds with mandatory re-ticketing, and prep labor aligned to peak seafood traffic.
The Outcome
Shrink dropped 35%, in-stock confidence improved, and margin and category credibility were preserved.
The Lesson
Perishable margin improves fastest when ordering and handling are managed as one operating system.
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