Distribution Case 03 · Regional Fresh-Protein Operator
Compliance leak containment
EDI, ASN, and MABD process repair improved scorecard posture and deduction recovery.
The Problem
Chargebacks and scorecard pressure were rising as order and ASN execution drifted.
Root Cause Diagnosis
EDI exception handling was inconsistent, appointment discipline broke during peak, and MABD tracking lacked ownership.
What PRO Evaluated
Exception frequency by customer node, fill-rate misses by root category, ASN timeliness, deduction recovery lag.
The Intervention
Assigned ownership by failure mode, added same-day exception triage, and aligned planning/customer service/warehouse escalation rules.
The Outcome
97.4% inbound fill rate, deduction leakage moderated, and scorecard performance became predictable.
The Lesson
Channel trust is an operating KPI, not a sales narrative, and it must be managed in real time.
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